Terms and conditions

Refund Policy:

Conte Equestre recognizes the right of withdrawal as provided for by current legislation (Legislative Decree No. 206/2005) as integrated and amended by Legislative Decree no. 21/2014. The deadline for making use of this right is 14 days from receipt of the order.

Attention, the shipment of the item to be returned for the refund will be at your expense!

Privacy Policy:

With reference to the provisions of art. 13 of Regulation (EU) no. 679/2016 ("GDPR") , laying down provisions a protection of confidentiality in the processing of personal data , we wish to inform you that:

1. The personal data you provide, or otherwise acquired in the context of our activity, may be processed with or without the aid of electronic means, in compliance with the aforementioned legislation, for the institutional purposes of our company.

2. The provision of your data to is strictly functional to the execution of the contractual relationship or, when specified, to the activities consented by the user.

3. The data controller, pursuant to art. 13 of Regulation (EU) no. 679/2016 (“GDPR”) is Conte Equestre Saddlery of Chiara D'Angelo

4. The data will be stored at our headquarters, for the time prescribed by law.

The processing of the data provided, or otherwise acquired within the scope of our activity, may also be carried out by subjects who are recognized as having the right to access your personal data by law or secondary and/or community regulations.

The interested party may exercise all the rights referred to in art. 13 of Regulation (EU) no. 679/2016 ("GDPR") (including the rights of access, rectification, updating, opposition to treatment and cancellation).

The data controller is the undersigned company.

Terms and conditions of sale:

We deliver by express courier directly to your home. Shipments to post office boxes and/or shipments to post office boxes are not possible unless previously agreed. In addition to the condition of the packaging upon receipt, the customer is required to check the goods contained as well as their functioning. Orders arriving with material ready for delivery are usually processed and shipped within 24/48 hours. Our shipping partner delivers the goods ordered throughout the country within 24/48 hours. Waiting times are extended by 1 or 2 days if the delivery takes place in distant or disadvantaged areas.
To avoid delivery delays, we ask you to specify an address where the courier can always find the recipient or someone delegated to collect the ordered goods, and a telephone number where the courier can possibly contact the recipient (even if he is not obliged to do so).

On the day of shipment, we always send an email with the link to view the tracking of the shipment. We advise customers to monitor the shipment, and if there are any problems, to contact the delivery branch for assistance.

Failure by the customer to collect the package sent to him will result in the charge of any costs incurred for the return to the sender and any reshipment.

Orders are accepted only from adult or minor customers with the full authorization of the parent or whoever is legally responsible for it. In the event of an order from a minor for which we receive a dispute, we will evaluate the situation on a case-by-case basis but we do not assume any responsibility for the consequences due to failure to comply with our conditions of sale.

If upon delivery of the package , tampering with the seals or obvious damage to the outer casing is noted, we invite the customer to collect it by placing the wording "subject to control" next to the signature. After receiving the package you will have to proceed to check the goods contained.

Should it be damaged, communication must be sent to the email address conteequestre.selleria@gmail.com. Photographs are welcome to attach to the damage claim.

In case of problems with the items received (different items than visible in the photo, specified in the title and in the notes of the description, damage to one of the items, etc.) it is possible to solve the problem by sending an email to conteequestre .selleria@gmail.com.
Please attach photos and description of the problem so that we can speed up the time needed to resolve the problem.

If you wish to have your order billed, you must fill in all the billing data in your personal area. This procedure must be carried out BEFORE sending the order, so that the procedure takes place automatically. Once the billing data has been saved, an electronic invoice will be generated for each subsequent order placed. To interrupt the billing service, simply delete the billing data from your personal area (before sending the order) For those who request the invoice without entering a PEC email or a recipient code, a copy will be produced and sent via email of the generated electronic invoice.

If you have an order in progress and want to make changes to the billing system, you can still do so by reporting it in writing before it is shipped. It is possible to generate an invoice even after it has been shipped, but in this case we ask for a billing fee of 2 euros.

It is not possible to return or exchange the goods if:
- it was made to measure or clearly personalized (for example goods sold by the metre, boots made to measure or with particular sizes);
- articles that we sell exclusively to order (in case of doubts, the customer is invited to ask our customer service in advance if it is possible to return the products in which he is interested or not, also through the notes in the cart)
- has been opened by the consumer (e.g. sealed audiovisual products or software),
- if its condition or quality has been influenced by the consumer (e.g. dirty or damaged items, etc.).

We kindly ask customers not to remove the labels from the items (manufacturer's label) until they have definitively decided to purchase the item. In case of contract cancellation we can only accept items that are in their original condition.

It is possible to request the exchange of an item by contacting customer service by e-mail ( conteequestre.selleria@gmail.com ) attaching images of the items to be exchanged, showing the status of the same and their packaging, as well as the presence of tags. In this way, the customer service will be able to grant authorization for the exchange and explain the procedures envisaged.